David Gnatzy

Opening hours during the holiday season 2020

During the coming festive season transport delays could occur. To make sure that you receive your order in time please allow a bit of extra time by placing your orders in advance.

This year again, our customer service will be limited over the winter holidays to allow everyone to enjoy the holidays with family and friends. All orders placed online during this period will be processed normally and will be shipped as usual, only delivery times can be longer.

On December 24th our warehouse will be operating with limited capacity. Orders will be processed and shipped the same day only if they are placed before 10 a.m.. Orders placed after 10 a.m. will be processed on December 28th. 

On December 30th and 31st, our webshop will be closed for maintenance, no orders can be placed or processed. From January 1st, our webshop will reopen, BUT orders will only be processed from January 11th due to our annual inventory and an update of our ordering system.

Opening hours

December 24th Orders placed before 10 a.m. will be processed and shipped the same day. Orders placed after 10 a.m. will be processed on December 28th. 
December 25th Closed. Christmas day.
December 28th & 29th Customer service may be limited. Orders placed online will be processed as usual.
December 30th & 31st
Our online store and customer service are closed. 
January 1st till 10th Annual inventory and updating of the ordering system. Our online store is open, all orders placed online will be processed from January 11th. Limited customer service.
January 11th Warehouse and customer service are operating on their regular schedule: 9 a.m. - 5 p.m. The processing of orders placed between January 1st and January 10th will begin, order processing delays, of 1-2 working days, are possible.

Closed: Bio Futura in transition!

On December 30th and 31st, our webshop will be closed for maintenance, no orders can be placed or processed.

On January 1st, our webshop will reopen, but orders will only be processed from January 11th due to our annual inventory and an update of our ordering system, wherein our entire range will be switched to full-carton quantities. From January 1st we will no longer be offering the products per unit.

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Public holidays spring / summer 2020

Our availability during the upcoming public holidays.

A few dates to take into account: 

Dutch only public holidays: warehouse is closed, orders will be dispatched the next working day. International customer service is limited.

April 27 - Kingsday
May 5 - Liberation Day

 

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Household plastic recycling is a disaster; can biobased plastics be part of the solution?

Plastic recycling

From the 8 billion metric tons of plastics which have been produced since the 1950’s hardly 10% has been recycled. Recycling of plastic waste is problematic in general, but this pertains especially to the highly polluted, fragmented mix of household plastics. To make anything useful out of this diverse stream is increasingly becoming a herculean task. With the global production of plastic set to double within the next 15 years we need swift and concrete solutions. Marginal gains won’t get us out of this recycling mess. Fortunately, there are ways to solve it and biobased materials are part of the answer.

 

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Signing in to an "old" account on our new website


Unfortunately not all passwords associated to the "old" accounts have survived the migration to our new platform and website.
Before placing your first order on our new website a reset of your password is required.
Please follow the steps beneath to quickly and easily reset your password: 

  1. Click on 'Sign in' at the right top of the website

  2. At Customer Login, click on 'Forgot your password?' 

  3. Enter the email address that is associated to your account at Bio Futura and click on 'Reset my password' 

  4. You’ll receive an email (please also check your spam folder), with which you can reset your password.
    After this you can immediately sign in and order.

In case this does not solve the problem, please send us an email at: customerservice@biofutura.com

We're happy to help!

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