David Gnatzy

Public holidays spring / summer 2020

Our availability during the upcoming public holidays.

A few dates to take into account: 

Dutch only public holidays: warehouse is closed, orders will be dispatched the next working day. International customer service is limited.

April 27 - Kingsday
May 5 - Liberation Day


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Household plastic recycling is a disaster; can biobased plastics be part of the solution?

From the 8 billion metric tons of plastics which have been produced since the 1950’s hardly 10% has been recycled. Recycling of plastic waste is problematic in general, but this pertains especially to the highly polluted, fragmented mix of household plastics. To make anything useful out of this diverse stream is increasingly becoming a herculean task. With the global production of plastic set to double within the next 15 years we need swift and concrete solutions. Marginal gains won’t get us out of this recycling mess. Fortunately, there are ways to solve it and biobased materials are part of the answer.


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Opening hours during the holiday season

During the coming festive season delivery delays could occur between the 29th of November and the 2nd of January.
If you want to make sure that you receive your order in time please allow a bit of extra time by placing your orders in advance.

This year again, our customer service will be limited over the winter holidays to allow everyone to enjoy the holidays with family and friends.
All orders placed online during this period will be processed normally and will be shipped as usual, only delivery times can be longer.

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Inventory 27/09

On the 27th of September, we will do our inventory and therefore orders no orders will be shipped that day. This means that all orders that reach us Thursday, 26th of September, after 2:00 pm will not be shipped until the 30th of September.

Availability by phone - June 11th - Meeting and Teambuilding session

Tuesday the 11th of June from 12 PM our availability by phone will be very limited. This afternoon we will have our yearly meeting and teambuilding session.
Orders through the website (paid directly or placed in invoice) will be processed as usual, emails will be processed the next day.

Wednesday the 12th of June we will be available by phone from 9 AM again.

Signing in to an "old" account on our new website

Unfortunately not all passwords associated to the "old" accounts have survived the migration to our new platform and website.
Before placing your first order on our new website a reset of your password is required.
Please follow the steps beneath to quickly and easily reset your password: 

  1. Click on 'Sign in' at the right top of the website

  2. At Customer Login, click on 'Forgot your password?' 

  3. Enter the email address that is associated to your account at Bio Futura and click on 'Reset my password' 

  4. You’ll receive an email (please also check your spam folder), with which you can reset your password.
    After this you can immediately sign in and order.

In case this does not solve the problem, please send us an email at: customerservice@biofutura.com

We're happy to help!

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