During this difficult time, the safety of our customers and employees is our highest priority. As the COVID-19 outbreak evolves, we are taking all necessary precautions to ensure this, while continuing to deliver the best possible customer service to you. Our online shop is currently operating as normal, with high safety measures being taken at our warehouse. Orders are processed and shipped in a safe way and on time. As always, our customer service is available to answer any questions you may have by phone or email.
We are a diverse and dedicated international team and from an early stage we have been closely following the development of the Coronavirus (COVID-19) pandemic. Not only in business, but also in private life, the main thought that guides and motivates our entire team is the need to build solidarity, especially in times like these. In practical terms, this means that we are actively supporting our regular customers who are actors in the health system (for example, clinics, pharmacies and aid organizations) by meeting their needs for single-use packaging.
From the 8 billion metric tons of plastics which have been produced since the 1950’s hardly 10% has been recycled. Recycling of plastic waste is problematic in general, but this pertains especially to the highly polluted, fragmented mix of household plastics. To make anything useful out of this diverse stream is increasingly becoming a herculean task. With the global production of plastic set to double within the next 15 years we need swift and concrete solutions. Marginal gains won’t get us out of this recycling mess. Fortunately, there are ways to solve it and biobased materials are part of the answer.
For a sustainable future, we need to mimic natural systems and design products like nature would. The Sulapac® straw fully biodegrades, just like tree leaves, leaving no microplastics behind. Based on sustainably sourced wood from industrial side streams, it can be organically recycled.
During the coming festive season delivery delays could occur between the 29th of November and the 2nd of January.
If you want to make sure that you receive your order in time please allow a bit of extra time by placing your orders in advance.
This year again, our customer service will be limited over the winter holidays to allow everyone to enjoy the holidays with family and friends.
All orders placed online during this period will be processed normally and will be shipped as usual, only delivery times can be longer.
On the 27th of September, we will do our inventory and therefore orders no orders will be shipped that day. This means that all orders that reach us Thursday, 26th of September, after 2:00 pm will not be shipped until the 30th of September.
Tuesday the 11th of June from 12 PM our availability by phone will be very limited. This afternoon we will have our yearly meeting and teambuilding session.
Orders through the website (paid directly or placed in invoice) will be processed as usual, emails will be processed the next day.
Wednesday the 12th of June we will be available by phone from 9 AM again.
From 27th of December till the 2nd of January a lot of our (international) staff members have taken a few days off to celebrate the end of the year with their families and friends. In that period our customer service will be very limited.
Sometimes it looks like the amount of festivals keeps increasing every year. There is something to do every weekend and we also don’t stop in the winter season anymore. Great for the ones that like to go to a party, but it also has an enormous impact on the environment. More and more festival organisations and event management agencies are aware of this and take measures to make their event more sustainable. Usually this happens with some standard solutions, which has some but little impact on the amount of used energy or the amount of waste. Sometimes, the ideas are a lot more original yet simple and they improve the sustainability and increase the awareness.